{"id":676,"date":"2026-04-18T11:40:24","date_gmt":"2026-04-18T11:40:24","guid":{"rendered":"https:\/\/dev.qrolic.com\/catchford\/?page_id=676"},"modified":"2026-05-02T05:23:56","modified_gmt":"2026-05-02T05:23:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev.qrolic.com\/catchford\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"\n<div style=\"background-image:url(&apos;https:\/\/dev.qrolic.com\/catchford\/wp-content\/uploads\/2026\/04\/about-hero.webp&apos;);background-size:cover;\" class=\"wp-block-group comfort-hero is-layout-flow wp-block-group-is-layout-flow has-background\">\n<div class=\"wp-block-group container p-0 is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group comfort-hero__inner is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center comfort-hero__tagline has-primary-heading-color has-text-color has-link-color has-form-field-font-size wp-elements-859e2993cbdf2bee43418ea76665ad35\" style=\"font-style:normal;font-weight:500\">#Frequently Asked Questions<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center comfort-hero__title has-text-h-2-secondary-font-size\">Everything you need to know about Catchford<\/h1>\n\n\n\n<p class=\"has-text-align-center comfort-hero__desc has-secondary-font-family has-description-md-font-size\">Have questions? We\u2019ve got answers. Browse our frequently asked questions to learn more about how Catchford works, <br>our services, and how we can help you get started quickly and confidently.<\/p>\n\n\n\n<div class=\"wp-block-buttons comfort-hero__cta is-horizontal is-content-justification-center is-nowrap is-layout-flex wp-container-core-buttons-is-layout-c4f67d33 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button comfort-hero__btn comfort-hero__btn--primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/dev.qrolic.com\/catchford\/shop\/\">SHOP NOW<span class=\"btn-arrow\"> <\/span><svg width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g>\n<path d=\"M3.8237 12.2344H20.6445\" stroke=\"white\" stroke-width=\"1.78376\" \/>\n<path d=\"M13.7633 5.35156L20.6445 12.2328L13.7633 19.1141\" stroke=\"white\" stroke-width=\"1.78376\" \/>\n<\/g>\n\n\n\n\n\n<\/svg><\/a><\/div>\n\n\n\n<div class=\"wp-block-button comfort-hero__btn comfort-hero__btn--secondary is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/dev.qrolic.com\/catchford\/how-it-works\/\">How It Works<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group faq-tab faq-page is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--section-padding);padding-right:var(--wp--preset--spacing--horizontal-padding);padding-bottom:var(--wp--preset--spacing--section-padding);padding-left:var(--wp--preset--spacing--horizontal-padding)\">\n<div class=\"wp-block-group container p-0 is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group faq-section__header is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-bottom:var(--wp--preset--spacing--common-padding)\">\n<p class=\"has-inter-font-family has-description-sm-font-size\" style=\"font-style:normal;font-weight:500;letter-spacing:4px;text-transform:uppercase\">#All the help you need<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-secondary-heading-font-size\">We know you are curious!<\/h2>\n<\/div>\n\n\n<div >\n        <div class=\" plethoraplugins-tabs-container plethoraplugins-tabs-container--horizontal plethoraplugins-theme__minimal plethoraplugins-theme__basic \" \n\t\t\tdata-pds-tabs--layout=\"horizontal\"  \n\t\t\tdata-pds-tabs--theme=\"basic\"  \n\t\t\tdata-pds-tabs--mobile-breakpoint-forced=\"990\"\n\t\t\t data-pds-tabs--responsive=\"wrap\" \n\t\t\t\t\t data-pds-tabs--responsive-accordion-collapsed-initially=\"false\" data-pds-tabs--accordion-icon-type=\"\" data-pds-tabs--accordion-icon=\"true\"  data-pds-tabs--accordion-icon-size=\"\"  data-pds-tabs--accordion-heading-level=\"h3\" data-pds-tabs--accordion-auto-close=\"true\" >\n            <div class=\"plethoraplugins-tabs\"  >\n              <ul><li>\n                        <a \n                                href=\"#general_questions\"\n                                class=\" active\" \n                            >\n                            <span>General Questions<\/span>\n                        <\/a>\n                    <\/li><\/ul>\n            <\/div>\n            <div class=\"plethoraplugins-tabs--content\" >\n                \n<div class=\"\"  data-pds-tabs--accordion-initially-open=\"false\" >\n\n<div class=\"wp-block-group faq-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group faq-section__inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group row justify-content-center is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group col-xl-8 col-lg-10 col-12 is-layout-flow wp-block-group-is-layout-flow\"><div id=\"rank-math-faq\" class=\"rank-math-block faq-rank-math\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1763105654539\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question faq-question\">Shipping<\/h3>\n<div class=\"rank-math-answer faq-answer\">\n\n<p>\ud83d\udce6 Catchfords Shipping Policy<\/p>\n<p><strong>We are pleased to offer shipping across North America. Please proceed to checkout and enter your shipping address to confirm eligibility.<\/strong><\/p>\n<p><strong>Processing Time:<\/strong> Orders are typically processed within 1\u20132 business days. During promotional periods, please allow 2\u20133 business days for processing.<br \/><strong>Shipping Methods:<\/strong> We provide <strong>All\u2011Inclusive Standard Shipping<\/strong> through our partners: Canada Post \u2192 U.S. Customs \u2192 USPS \u2192 Final Delivery. <strong>No additional fees on delivery.<\/strong><br \/><strong>Canada:<\/strong> Standard shipping rates apply. <strong>Orders over $100 CAD ship free.<\/strong><br \/><strong>USA:<\/strong> All costs are settled upfront at checkout. <strong>You will never be charged extra at delivery.<\/strong><br \/><strong>Delivery Time:<\/strong> Delivery timelines are estimates and not guaranteed. All estimates are provided in business days and exclude weekends and holidays. Once your order is handed to our shipping partners, transit times are determined by the carrier. We work with reliable partners who strive for timely delivery.ps<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1763105692580\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question faq-question\">Product Care<\/h3>\n<div class=\"rank-math-answer faq-answer\">\n\n<p>\ud83d\udca7\u00a01. Wash Cold, Not Hot<br \/>Hot water shrinks fibers and fades colors. Cold water = longer life + eco-friendly savings.<\/p>\n<p>\ud83e\uddf4\u00a02. Use Gentle Detergent<br \/>Skip harsh, heavily fragranced detergents \ud83d\udeab. Go fragrance-free and dye-free to keep both fabric\u00a0<em>and<\/em>\u00a0your skin happy.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1776516829648\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question faq-question\">Materials &amp; Safety<\/h3>\n<div class=\"rank-math-answer faq-answer\">\n\n<p><em>Certified <\/em>SkinSafe <strong>OEKO\u2011TEX STANDARD 100 <\/strong>\ud83d\udee1\ufe0f<\/p>\n<p><em>Hypoallergenic Textiles<\/em> free from toxic dyes, heavy metals, formaldehyde<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1776516845735\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question faq-question\">Packaging &amp; Discretion<\/h3>\n<div class=\"rank-math-answer faq-answer\">\n\n<p>\ud83d\udce6 Discreet packaging, Custom paper mailer with brand name logo and socials. No mention of recovery underwear, circumcision, frenuloplasty, or other foreskin complications.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1776516856895\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question faq-question\">HSA or FSA Card Purchases<\/h3>\n<div class=\"rank-math-answer faq-answer\">\n\n<p>Yes \u2014 many customers use their HSA or FSA benefits to purchase Catchfords recovery briefs. Coverage varies by plan, and some providers may require a <strong>Letter of Medical Necessity (LMN)<\/strong>.<\/p>\n<p>If your plan requires one, you can <strong>download the LMN form from our site<\/strong> and have your doctor sign it. Most clinics complete this quickly.<\/p>\n<p>If your HSA\/FSA card doesn\u2019t go through at checkout, you can still purchase normally and submit your receipt along with the signed LMN for reimbursement, depending on your plan\u2019s requirements.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1776519925748\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question faq-question\">Returns &amp; Exchanges<\/h3>\n<div class=\"rank-math-answer faq-answer\">\n\n<p><strong>Because our products are designed for intimate, post-surgical recovery, we must take hygiene and safety seriously\u2014for you and every customer.<\/strong><\/p>\n<p>\u274c Final Sale Policy<br \/>To prevent any risk of cross-contamination, <strong>all Catchfords products are final sale<\/strong>. We do not accept returns or exchanges once an item has left our facility.<\/p>\n<p>This policy ensures:<br \/>&#8211; No product is ever re-handled or re-shipped<br \/>&#8211; We maintain the highest standards of hygiene and clinical integrity<br \/>&#8211; Every customer receives a product that\u2019s untouched and uncompromised<\/p>\n<p>\ud83d\udee0 If Something\u2019s Wrong<br \/>If your order arrives damaged, defective, or incorrect:<\/p>\n<p>&#8211; Contact us within 7 days of delivery at support@catchfords.com-<br \/>&#8211; Include your order number and a brief description of the issue<br \/>&#8211; We will review your inquiry on a case-by-case basis.<br \/>&#8211; for hygiene reasons, replacements are only offered for unworn items, and photos may be required to confirm the issue.<\/p>\n<p>\u2764\ufe0f Our Commitment<br \/>We know recovery is personal. While we can\u2019t accept returns, we\u2019re here to support you with sizing guidance, product education, and compassionate service.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n            <\/div>\n        <\/div>\n        \n    <\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center\" style=\"padding-top:var(--wp--preset--spacing--section-padding);padding-bottom:var(--wp--preset--spacing--horizontal-padding)\">Sizing Chart<\/h3>\n\n\n\n<div class=\"wp-block-group row is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group col-sm-6 is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"543\" height=\"668\" src=\"https:\/\/dev.qrolic.com\/catchford\/wp-content\/uploads\/2026\/04\/size-1.webp\" alt=\"size \" class=\"has-border-color wp-image-748\" style=\"border-color:rgba(210, 238, 255, 1);border-width:1px;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-left-radius:20px;border-bottom-right-radius:20px\" srcset=\"https:\/\/dev.qrolic.com\/catchford\/wp-content\/uploads\/2026\/04\/size-1.webp 543w, https:\/\/dev.qrolic.com\/catchford\/wp-content\/uploads\/2026\/04\/size-1-244x300.webp 244w\" sizes=\"auto, (max-width: 543px) 100vw, 543px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group col-sm-6 is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"534\" height=\"668\" src=\"https:\/\/dev.qrolic.com\/catchford\/wp-content\/uploads\/2026\/04\/converted-size-chart1.webp\" alt=\"size-chart\" class=\"has-border-color wp-image-3189\" style=\"border-color:rgba(210, 238, 255, 1);border-width:1px;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-left-radius:20px;border-bottom-right-radius:20px\" srcset=\"https:\/\/dev.qrolic.com\/catchford\/wp-content\/uploads\/2026\/04\/converted-size-chart1.webp 534w, https:\/\/dev.qrolic.com\/catchford\/wp-content\/uploads\/2026\/04\/converted-size-chart1-240x300.webp 240w\" sizes=\"auto, (max-width: 534px) 100vw, 534px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group shop-now-cta is-layout-flow wp-block-group-is-layout-flow has-background\" style=\"padding-top:0;padding-bottom:0;background-image:url(&apos;https:\/\/dev.qrolic.com\/catchford\/wp-content\/uploads\/2026\/04\/Product.svg&apos;);background-size:cover;\">\n<div class=\"wp-block-group shop-now-cta__content is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--horizontal-padding);padding-bottom:0;padding-left:var(--wp--preset--spacing--horizontal-padding)\">\n<h2 class=\"wp-block-heading has-text-align-center has-text-h-2-secondary-font-size\">Start Your Recovery with Comfort<\/h2>\n\n\n\n<p class=\"has-text-align-center shop-now-cta__description has-secondary-font-family has-description-lg-font-size\" style=\"font-style:normal;font-weight:600\">Engineered to reduce friction, improve comfort, and support your daily movement.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background has-link-color has-description-md-font-size has-text-align-center has-custom-font-size wp-element-button\" href=\"https:\/\/dev.qrolic.com\/catchford\/shop\/\" style=\"border-style:none;border-width:0px;color:#000000;background-color:#ffffff;font-style:normal;font-weight:700\">SHOP NOW<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>#Frequently Asked Questions Everything you need to know about Catchford Have questions? We\u2019ve got answers. Browse our frequently asked questions to learn more about how Catchford works, our services, and how we can help you get started quickly and confidently. #All the help you need We know you are curious! Sizing Chart Start Your Recovery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-676","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.qrolic.com\/catchford\/wp-json\/wp\/v2\/pages\/676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.qrolic.com\/catchford\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.qrolic.com\/catchford\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.qrolic.com\/catchford\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.qrolic.com\/catchford\/wp-json\/wp\/v2\/comments?post=676"}],"version-history":[{"count":19,"href":"https:\/\/dev.qrolic.com\/catchford\/wp-json\/wp\/v2\/pages\/676\/revisions"}],"predecessor-version":[{"id":3631,"href":"https:\/\/dev.qrolic.com\/catchford\/wp-json\/wp\/v2\/pages\/676\/revisions\/3631"}],"wp:attachment":[{"href":"https:\/\/dev.qrolic.com\/catchford\/wp-json\/wp\/v2\/media?parent=676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}