Our Commitment to Your Privacy
At the Family Planning Association of Malawi (FPAM), we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the Malawi Data Protection Act, 2016 and apply reasonable data protection practices to ensure that your information is handled lawfully, fairly, and securely.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns about our privacy practices, please contact us.
1. Information We Collect
We may collect the following information when you visit our website, make an appointment, request information, participate in programs, or make a donation:
- Full name
- Email address
- Contact number
- Mailing or billing address (if applicable)
- Donation details and payment method
- Comments, messages, or feedback you voluntarily provide
- Automatically collected data (e.g., IP address, browser type, device information, pages visited)
2. How We Use Your Information
Your personal information helps us deliver and improve our services. We use it to:
- Process and confirm appointments, inquiries, or donations
- Respond to your questions and provide requested information
- Send updates, newsletters, or event invitations (only if you opt in)
- Maintain internal records and monitor program effectiveness
- Support our advocacy, education, and outreach initiatives
FPAM does not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Sharing Your Information
We only share your personal information when necessary and in accordance with applicable laws.
- Trusted service providers who assist us in operating our website or processing donations, under strict confidentiality obligations
All online donation transactions are processed through secure third-party payment gateways (such as PayPal, mobile money platforms, or local banking partners). We do not store your credit or debit card details on our website.
4. Data Protection and Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.
5. Use of Cookies
Our website may use cookies to enhance user experience, analyse website traffic, and improve content. You may manage or disable cookies through your browser settings.
6. Third-Party Links
Our website may contain links to third-party websites, including partner organisations, donors, or government agencies. FPAM is not responsible for the privacy practices or content of those external websites.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When data is no longer needed, it is securely deleted, destroyed, or anonymised.
8. Your Rights
Under applicable data protection laws in Malawi, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Lodge a complaint if you believe your data protection rights have been violated
You may exercise these rights by contacting FPAM through the contact details provided on this website.
9. Updates to This Policy
FPAM reserves the right to update or amend this Privacy Policy to reflect legal, regulatory, technological, or operational changes. Any updates will be posted on this page with a revised “Last Updated” date.
Disclaimer
This Privacy Policy is provided for general reference and may be modified to align with FPAM’s specific operational practices. FPAM recommends consulting legal counsel to ensure compliance with applicable data protection and privacy laws.
