{"id":956,"date":"2026-06-19T04:59:01","date_gmt":"2026-06-19T04:59:01","guid":{"rendered":"http:\/\/localhost:10055\/?post_type=career&#038;p=909"},"modified":"2026-06-25T11:17:26","modified_gmt":"2026-06-25T11:17:26","slug":"customer-support-specialist","status":"publish","type":"career","link":"https:\/\/dev.qrolic.com\/rxhere\/career\/customer-support-specialist\/","title":{"rendered":"Customer Support Specialist"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Role Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Front-line patient and provider support \u2014 orders, status, and a high-quality service experience for a cash-pay pharmacy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key Responsibilities<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handle patient and provider inquiries by phone, email, and chat<\/li>\n\n\n\n<li>Assist with orders, status, refills, and account questions<\/li>\n\n\n\n<li>Coordinate with pharmacy and fulfillment teams to resolve issues<\/li>\n\n\n\n<li>Maintain accurate records in the order\/CRM systems<\/li>\n\n\n\n<li>Uphold patient privacy (HIPAA) standards<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Minimum 1+ year of customer support experience required (healthcare\/pharmacy preferred)<\/li>\n\n\n\n<li>Excellent written and verbal communication<\/li>\n\n\n\n<li>Comfort with CRM\/help-desk and order systems<\/li>\n\n\n\n<li>Working awareness of HIPAA requirements<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Preferred<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pharmacy or healthcare experience<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Role Overview Front-line patient and provider support \u2014 orders, status, and a high-quality service experience for a cash-pay pharmacy. Key Responsibilities Requirements Preferred<\/p>\n","protected":false},"featured_media":0,"template":"","career_category":[43],"class_list":["post-956","career","type-career","status-publish","hentry","career_category-customer-support"],"_links":{"self":[{"href":"https:\/\/dev.qrolic.com\/rxhere\/wp-json\/wp\/v2\/career\/956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.qrolic.com\/rxhere\/wp-json\/wp\/v2\/career"}],"about":[{"href":"https:\/\/dev.qrolic.com\/rxhere\/wp-json\/wp\/v2\/types\/career"}],"wp:attachment":[{"href":"https:\/\/dev.qrolic.com\/rxhere\/wp-json\/wp\/v2\/media?parent=956"}],"wp:term":[{"taxonomy":"career_category","embeddable":true,"href":"https:\/\/dev.qrolic.com\/rxhere\/wp-json\/wp\/v2\/career_category?post=956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}