Everything you need to know about Catchford

📦 Catchfords Shipping Policy

We are pleased to offer shipping across North America. Please proceed to checkout and enter your shipping address to confirm eligibility.

Processing Time: Orders are typically processed within 1–2 business days. During promotional periods, please allow 2–3 business days for processing.
Shipping Methods: We provide All‑Inclusive Standard Shipping through our partners: Canada Post → U.S. Customs → USPS → Final Delivery. No additional fees on delivery.
Canada: Standard shipping rates apply. Orders over $100 CAD ship free.
USA: All costs are settled upfront at checkout. You will never be charged extra at delivery.
Delivery Time: Delivery timelines are estimates and not guaranteed. All estimates are provided in business days and exclude weekends and holidays. Once your order is handed to our shipping partners, transit times are determined by the carrier. We work with reliable partners who strive for timely delivery.ps

💧 1. Wash Cold, Not Hot
Hot water shrinks fibers and fades colors. Cold water = longer life + eco-friendly savings.

🧴 2. Use Gentle Detergent
Skip harsh, heavily fragranced detergents 🚫. Go fragrance-free and dye-free to keep both fabric and your skin happy.

Certified SkinSafe OEKO‑TEX STANDARD 100 🛡️

Hypoallergenic Textiles free from toxic dyes, heavy metals, formaldehyde

📦 Discreet packaging, Custom paper mailer with brand name logo and socials. No mention of recovery underwear, circumcision, frenuloplasty, or other foreskin complications.

Yes — many customers use their HSA or FSA benefits to purchase Catchfords recovery briefs. Coverage varies by plan, and some providers may require a Letter of Medical Necessity (LMN).

If your plan requires one, you can download the LMN form from our site and have your doctor sign it. Most clinics complete this quickly.

If your HSA/FSA card doesn’t go through at checkout, you can still purchase normally and submit your receipt along with the signed LMN for reimbursement, depending on your plan’s requirements.

Because our products are designed for intimate, post-surgical recovery, we must take hygiene and safety seriously—for you and every customer.

❌ Final Sale Policy
To prevent any risk of cross-contamination, all Catchfords products are final sale. We do not accept returns or exchanges once an item has left our facility.

This policy ensures:
– No product is ever re-handled or re-shipped
– We maintain the highest standards of hygiene and clinical integrity
– Every customer receives a product that’s untouched and uncompromised

🛠 If Something’s Wrong
If your order arrives damaged, defective, or incorrect:

– Contact us within 7 days of delivery at [email protected]
– Include your order number and a brief description of the issue
– We will review your inquiry on a case-by-case basis.
– for hygiene reasons, replacements are only offered for unworn items, and photos may be required to confirm the issue.

❤️ Our Commitment
We know recovery is personal. While we can’t accept returns, we’re here to support you with sizing guidance, product education, and compassionate service.